IMPORTANT NOTE ON FUNDING:

To get to the funding instructions or top-up instructions after your Investment Account has been successfully set up, log in to your MoneyOwl Account >> “Investment” section >> this will bring you to “Your Investment” page >> click on “Portfolio Card” >> “under Tab” Pending Requests/Cash Account >> View Transfer Instructions.

In the funding instructions, there is a “Reference Code”. You MUST indicate the “Reference Code” in the “Remarks/ Descriptions/ Comments” of your fund transfer, even if the bank says it is optional, otherwise we cannot trace your transaction easily and there will be a delay.

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Getting Started

What is the minimum age at which I can start investing?
Anyone 18 years old and above can open an Investment Account.
What is the minimum amount required to start investing?
The minimum one-time investment amount is $100 and the minimum monthly investment amount is $50.
How can I start investing?
  1. Visit our “Investment page” or "WiseSaver page" to discover which portfolio is suitable for you.
  2. You will have to set up your MoneyOwl Account before setting up your Investment Account.
  3. Transfer monies into your Cash Account to start investing!
What is a Cash Account?
The Cash Account is an online cash management service by iFAST Financial Pte Ltd (Please refer to General Question on who iFAST Financial is) which facilitates online transactions. The monies in your Cash Account are held with Standard Chartered Bank.
As long as there are sufficient funds in the Cash Account, your One-Time or Monthly Investment Request will be processed.
The Cash Account currently pays an interest of 0.4% per annum (rates are subjected to change). The interest is accrued daily, compounded monthly and credited on a quarterly basis into your Cash Account.
How can I fund my Cash Account for investments?
Please do an online bank transfer via FAST or PayNow to our custodian's bank account.
On average, it takes 1 business day for funds to be received by our custodian, upon which you will be notified. Until then, the funds will not be reflected in your account. To avoid delay, you MUST use FAST or PayNow and indicate the Reference Code, even if the bank says it is optional.
Transfer Details
Recipient's Name: IFASTFINANCIALPteLtd
Bank Name: Standard Chartered Bank (Singapore)
Bank Account No.: 0102046042
Reference Code: Refer to the unique code tied to your account when you submit a new request.
You can also fund your account using PayNow.
Transfer Details -
Unique Entity Number (UEN): 200000231RAIY
Entity Name: IFAST FINANCIAL PL-CT SUB
Reference Code: Refer to the unique code tied to your account when you submit a new request.
The monies will be deposited into your Cash Account.
To avoid delay, you MUST indicate the “Reference Code” in the “Remarks/ Descriptions/ Comments” of your fund transfer, even if the bank says it is optional
I do not live in Singapore. Can I open an account?
Yes, you can. However, we do not accept applications if you reside or have tax residencies in the following countries. Please also take note that your account has to be funded from a Singapore registered bank.
Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahamas, Bangladesh, Belarus, Belize, Benin, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cambodia, Cape Verde, Central African Republic, Chad, Columbia, Comoros, Congo (Brazzaville), Congo (The Democratic Republic), Cook Islands, Costa Rica, Cote D’Ivoire, Cuba, Curacao, Cyprus, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, India, Iran (Islamic Republic of), Iraq, Jamaica, Kazakhstan, Kenya, Kosovo, Kyrgyzstan, Lao People’s Democratic Republic, Laos, Latvia, Lebanon, Liberia, Lesotho, Libya, Liechtenstein, Macau, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mexico, Moldova, Mongolia, Monaco, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, North Korea, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Russian Federation, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Sudan, Sri Lanka, St Kitts & Nevis, Sudan, Swaziland, Syria, Tajikistan, Tanzania, The Southern Philippines, The Sulu/Sulawesi, Seas Littoral, The Trans-Sahara, Timor-Leste, Togo, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Venezuela, Vietnam, West Bank (Palestinian Territory, Occupied), Yemen, Zambia, Zimbabwe
Please note that this list may be updated from time to time.
I am not a Singaporean/PR. Can I open an account?
Yes, you can. However, please note that we do not accept applications from the following nationalities or tax residencies.
    1. United States of America Citizen/Permanent Resident/Tax Resident
    2. Citizens from Afghanistan, Angola, Bosnia, Democratic Republic of the Congo, Eritrea, Guinea Bissau, Haiti, Herzegovina, Iran, Iraq, Laos, Libya, North Korea, Somalia, South Sudan, Sudan, Syria, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Venezuela and Yemen.
      Please note that this list may be updated from time to time.
Can I invest in other currencies?
No. We are currently accepting only SGD.

Managing Your Investments

Where can I see the value of my investments?
You can login to your MoneyOwl Account to check on your portfolio value.
How are my returns calculated?
The total returns are based on time-weighted return approach, which is calculated by multiplying the daily returns of your portfolio and linking them together to show how the returns are compounded over time. It shows you how much $1 of your investment would have grown throughout your investment period, without considering the size and timing of interim cash inflows or outflows. This is in line with how fund managers measure the performance of their funds.
Mathematically, if the period 1 return on your investment is represented by r1, and period 2 is represented by r2 and so on, the Time-Weighted Return is determined by the formula below: Total Returns = [(1+r1) (1+r2) (1+r3) (1+r4) .... (1+rn)] – 1
Example:
Suppose Peter invests $10,000 into a portfolio on 1 Jan. On 1 July, his portfolio is valued at $11,500 and at this point he adds another $1,000 bringing his portfolio value to $12,500 ($11,500 + $1,000). By the end of the year, the portfolio has decreased in value to $12,000.
Period Return (1 Jan to 30 Jun) = ($11,500 - $10,000)/$10,000 = 15%
Period Return (1 Jul to 31 Dec) = ($12,000 - $12,500)/$12,500 = -4%
Therefore, the Time-Weighted Return during this entire period (1 Jan to 31 Dec) is 10.4%, which is computed by geometrically linking the returns of the two periods, i.e. [(1+0.15) (1-0.04)] - 1 = 10.4%
What is Cost of Investment?
The Cost of Investment is the combined Cost of Investment for all the funds that make up the portfolio.
Here’s how we calculate Cost of Investment for each fund:
The left-hand side of this formula calculates the Weighted Average Cost (WAC) of your investment units, which is the average price you pay for each unit of the fund you currently hold. Here’s an example:
You invest $100 today when the price of each unit is $10, so you bought 10 units.
Next month you invest another $200 when the price of each unit is $12.50, so you bought another 16 units.
Therefore WAC = ($100 + $200)/(10 + 16) = $11.54
Note that the WAC changes each time you buy into the fund as the price of the fund changes daily.
We then multiply the WAC by the current number of units of your fund to compute your Cost of Investment. The number of units could have changed due to withdrawals, because when you make a withdrawal from your investments, the units sold multiplied by the WAC will be reduced from your Cost of Investment.
While Net Deposits is a simpler way to look at how much you have invested (simply your deposits minus your withdrawals over a given time frame), one important drawback of Net Deposits is that it can be a negative number when you have a significant withdrawal. Here’s an example of how it can be confusing:
You invest $100 today when the price of each unit is $100, so you bought 10 units.
Next month the price went up to $12.50 and you sold all 10 units.
Therefore, Net Deposits = $100 - $125 = -$25
Your Net Deposits is now negative which is hard to interpret. Using Cost of Investment, the result will be zero which makes a lot more sense.
What is rebalancing? How often is rebalancing done?
Portfolio rebalancing is the process of realigning the weightages of the assets back to the portfolio’s strategic asset allocation. MoneyOwl may, at its discretion, rebalance the portfolio about twice a year, upon meaningful deviation from strategic asset allocation or upon review of the asset allocation of the portfolio.
How do I submit an investment top-up request?
You can login to your MoneyOwl Investment Account to submit a top-up request. The top up request will be processed when there are sufficient monies in your Cash Account.
When will my top-up request expire?
Your top-up request will expire after 7 calendar days if there are insufficient monies in your Cash Account to process the order.
How do I submit a monthly buy request?
You can login to your MoneyOwl Account and submit a monthly buy request. We will process all monthly buy requests on the 15th of every month, or the next working day, if the 15th is not a working day, provided that there are sufficient monies in your Cash Account. To ensure that your investment can be executed, we strongly advise you to transfer your money on the 10th of the month (with complete information, including the Reference Code) to ensure that there are sufficient monies in your Cash Account before the 15th of the month. If there are insufficient monies in your Cash Account by the 15th of the month, the monthly investment request will be processed on the 15th of the following month.
Setting up a Standing Instruction
How fast will my buy request be processed?
As soon as there are sufficient monies in your Cash Account, we will process the online request by 3pm on the current business day. If the buy request is received after 3pm, the request will be processed by the next business day.
You will receive an email notifying you on the transaction within 2 business days after request is processed. The holdings will be reflected in your Investment Account within 4 business days after the request is processed.
Please note: Buy requests for SRS Investments will be submitted for processing immediately. Hence, please ensure there are sufficient funds in your SRS account before submitting your buy order.
How soon will my sell request be processed?
We will process the online request by 3pm on the current business day. If the request is received after 3pm, the request will be processed by the next business day.
The price of the funds sold will be based on the ending Net Asset Value (NAV) of business day the request is processed.
You will receive an email notification within the next 2 business days. Redemption Proceeds will be reflected in your bank account within 8 business days for Investment Portfolios and 2 business days for WiseSaver Portfolio. If you choose to receive the proceeds in your Cash Account, the redemption proceeds will be reflected in your Cash Account within 7 business days for Investment Portfolios and 1 business day for WiseSaver Portfolio.
I have funded my Investment Account but have decided not to proceed with the investment. How do I get my monies back?
If there is a buy request which has been processed, you can get your monies back by selling your investments and subsequently withdrawing your monies from your Cash Account.

Multiple Portfolios

Can I set up multiple portfolios to cater to my different financial goals?
Yes, you can set up to a maximum of 20 different investment portfolios.
Can I rename my portfolios?
Yes, you can rename your portfolios to differentiate between different financial goals which the portfolios were set up for.
How many Cash Accounts will I have?
Each portfolio will have a unique Cash Account number tagged to it. Hence, please ensure that you indicate the correct Cash Account number (starting with Gxxxxxxx) that is specific to the particular portfolio which you wish to fund when you do your investments.
Can I transfer funds from one Cash Account to another?
If you have unintentionally funded the wrong Cash Account, you will not be able to transfer the funds from the wrongly funded Cash Account to the intended cash account on your own. Please email clientsupport@moneyowl.com.sg or talk to your client adviser for further assistance.

Joint or SRS (Supplementary Retirement Schemes) Accounts

Can I open Joint or SRS Investment Accounts?
Yes, you can. However, please note that we are currently handling the management of Joint Accounts, including the portfolio account statements, offline. It is also a pre-requisite to set up your Personal Investment Account https://www.moneyowl.com.sg/investment before opening your Joint Investment Account.
Please email clientsupport@moneyowl.com.sg for an application form and assistance on next steps.
I already have an existing Personal Investment Account. Can I convert this to a Joint or SRS Investment Account?
No, you can’t. You need to set up a separate Joint or SRS Investment Account. Alternatively, you can redeem all investment holdings in your Personal Investment Account and invest the proceeds into your Joint Investment Account.
Can a person below 18 years of age open a Joint Investment Account?
Yes. However, please note that the main applicant must be above 18 years of age and we will only take instructions from the main applicant.
Can I use SRS to invest for my Joint Investment Account?
No. Only cash can be used for Joint Investment Account investments.

Withdrawals

How do I withdraw monies?

For funds that are invested in your portfolio, you can choose to sell part or all your portfolio. However, please note that fund units’ Net Asset Value (NAV) fluctuate and portfolio values are not guaranteed. You may receive more or less than the capital invested.

Redemption monies can be transferred to your Cash Account or bank account.

For monies that are in your Cash Account, you can choose to withdraw all or part of it to your bank account.

How soon will I receive the cash in my bank account?

If you choose to receive the proceeds in your Cash Account, the redemption proceeds will be reflected in your Cash Account within 7 business days for Investment Portfolios and 1 business day for WiseSaver portfolio. 

If withdrawal is done from your Cash Account to your bank account, the money will be reflected in your bank account within 2 business days.

How do I add my bank account details for purpose of receiving redemption proceeds?

You can login to your account and go to the “Edit Profile” page to add your bank account details.

Alternatively, upon your first withdrawal request, you will be asked to add your bank account details. Once your bank account is added, there is no need to fill in your bank account details for subsequent transactions
Note: Bank Account must be registered under your legal name.

Can I designate more than one bank account in which to receive redemption proceeds or withdrawn cash?

You can only add one bank account. If you would like to change the bank account, you can login to your MoneyOwl Account and edit the bank account details in the “Edit Profile” page.

Fees

What are the total fees that I have to pay?
For our Investment Portfolios, the annual fees you have to pay with effect from 12 August 2020 are as follows:
Asset Under Management (AUM)Old Advisory Fees (% p.a.)New Advisory Fees (% p.a.)
S$10,000 and under0.65%0%*
S$10,000.01 to S$100,0000.60%^
S$100,000.01 and above0.50%^
Platform Fees0.18%0% Absorbed
*Promotional rate applicable only to cash investments from now till 31 December 2021. The 0% fee may be effected through a rebate. See FAQ below.
^Applicable to both cash and SRS investments, based on total AUM across all portfolios excluding WiseSaver. AUM of Joint Accounts will be attributed to the main Account Holder for the purposes of determining the Advisory Fee tier.
Excludes fund-level expenses of 0.28% to 0.32% p.a. which are already incorporated into the Net Asset Value (NAV) or price of the fund, i.e., there is no further deduction of units to pay these expenses.
For our WiseSaver Portfolio, there is no advisory fee or platform fee. Fund-level expense for the underlying cash fund is 0.15% p.a.
The promotional 0% advisory fee for first $10,000 of cash investments, valid till 31 December 2021, may be effected through a rebate. How does this work?
Only Cash investments are eligible for the 0% fee and the corresponding rebate. SRS investment portfolios and all WiseSaver portfolios are excluded.
For the period of 12 August 2020 (the start date of our promotion rate) to 31 December 2020, advisory fees on the first $10,000 of your AUM with MoneyOwl will first be charged to your account (through the normal deduction of fund units) and then rebated back to you after year end. The rebate will be credited into the portfolio investment cash account(s) as determined by MoneyOwl by the end of the first quarter of 2021, subject to operational exigencies. As this period is less than one year, both the  advisory fee and the rebate will be pro-rated from the annualised fee rate.
AUM amount is measured by the value of all the fund units in your Cash investment portfolios. MoneyOwl reserves the right to the fee rebate if clients have redeemed their investment before the date of the actual crediting of the rebate.
Rebates will not be provided if the total portfolio value falls below the minimum value of $50.
Clients will enjoy the 0% fee and corresponding rebate only up to $10,000 per person irrespective of the number of accounts. For Joint Accounts, if any of the personal investment accounts has already enjoyed the full rebate, no further rebate will be provided to the client.
For subsequent promotional period beyond 31 Dec 2020, i.e., between 1 Jan 2021 and 31 Dec 2021, MoneyOwl reserves the right to effect the 0% advisory fee either through a similar rebate mechanism or through other equivalent means.
Terms and conditions are subject to change and MoneyOwl reserves the right to amend these terms and conditions from time to time.
How are fees deducted?
The MoneyOwl Advisory fees are deducted from the units in your portfolio on a quarterly basis. For MoneyOwl, projected returns are net of Total Fees.
Are there any fees if I close my MoneyOwl Investment Account?
There are no fees involved.

WiseSaver Portfolio

Are my capital and returns guaranteed?
There is no guarantee of the capital amount. However, as the underlying instrument is a cash fund which places your money predominantly in fixed deposits of local financial institutions with a minimum short-term rating of F2 by Fitch, P-2 by Moody's, or A-2 by S&P, it is very unlikely that you will experience any capital loss.
Your returns depend on the weighted average gross yield of the underlying deposits, which may fluctuate as market and economic conditions change.
Your savings earn interest on a daily basis net of fees based on the current weighted average gross yield published.
What fees do I pay?
There is a fund level fee of 0.15% p.a., which is factored into the price of each unit, paid directly to Fullerton Fund Management. There are no other fees beyond this.
What is the minimum amount to save in MoneyOwl WiseSaver?
The minimum amount to save in MoneyOwl WiseSaver is $100 for one-time saving, or $50 for monthly regular savings plan (RSP).
Will there be any lock-in period?
There is no lock-in period for MoneyOwl WiseSaver.
Who is suitable to save in MoneyOwl WiseSaver?
Anyone! This is an alternative savings solution for you to park your liquid funds and receive higher returns than normal bank deposit rates.
However, if you have already set aside 6 months of emergency cash, and have an investment time horizon of more than 3 years, we recommend investing through our MoneyOwl portfolios instead for higher expected returns.
Can I do Regular Savings Plan (RSP)?
Yes. For as low as $50/month, you can be on your way to developing a positive savings habit.
What is the underlying instrument of MoneyOwl WiseSaver?
The underlying instrument is Fullerton SGD Cash Fund which is managed by Fullerton Fund Management. Since 2009, the fund holds its assets primarily in Singapore Dollar Deposits (varying terms of maturity not more than 366 working days) with eligible local financial institutions.
Fullerton Fund Management ("Fullerton") is an Asia-based investment specialist, with capabilities that span equities, fixed income, multi-asset, treasury management and alternatives, including private equity. The firm was incorporated in Singapore in 2003 and is a subsidiary of Temasek. NTUC Income, a leading Singapore insurer, became its minority shareholder in 2018.
How long does it take for me to withdraw my funds from MoneyOwl WiseSaver?
It will typically take 1 - 2 business days to withdraw your funds from WiseSaver depending on whether you have chosen to receive the proceeds in your WiseSaver cash account or directly into your bank account.
WiseSaver Cash AccountBank Account
No. of business days from receipt of instruction*12
*Instructions received after 3pm will be processed the next business day.
I want to move my savings in WiseSaver to invest in a MoneyOwl investment portfolio. What do I need to do and how long does it take?
You will need to do the following:
  1. Redeem your WiseSaver into your WiseSaver cash account.
  2. Create an investment portfolio if you do not have an existing one.
  3. Write in to clientsupport@moneyowl.com.sg to inform us of your request to move your savings.
It will take about 2 to 3 business days to complete the transfer from your WiseSaver cash account to your MoneyOwl investment cash account.

General Questions

Why am I not receiving email from MoneyOwl?
Do you have a Hotmail, Live Mail, MSN or Outlook email account? Please add us to your safe senders list to make sure you receive our messages! You might want to check your “Other” or “Junk” mailboxes if you still can’t see our messages in your inbox!
To add MoneyOwl as a safe sender, please follow the steps below:
1. Sign into your email account at https://outlook.live.com/
2. Go to “Settings” > “View all Outlook Settings”
3. Select “Email” > “ Junk email” and add moneyowl.com.sg to Safe senders and domains list
Who is iFAST Financial Pte Ltd?
iFAST Financial Pte Ltd provides custodial and transfer agent services to MoneyOwl. Please refer to https://eservices.mas.gov.sg/fid for full details of their licence.
What happens if iFAST Financial Pte Ltd ceases operation?
All investors' money are protected and held in a trust account under our custodian’s iFAST Financial Pte Ltd - Client Trust, which are subjected to MAS regulations. In the unlikely event that iFAST ceases operations, your investment holdings held will either be returned to the investors or transferred to another agent of your choice. iFAST has the responsibility to ensure that all liabilities and obligations to all clients have been fully discharged or provided for, and that proper arrangements have been put in place.
Are my investments with MoneyOwl held in my own name?
Under DFA’s books, your assets are in IFAST’s name and they are held under IFAST’s Client Trust account, separate from IFAST's own assets. Under IFAST’s records, however, the assets are all held in your individual name.
This is similar to purchasing unit trusts through a bank, all the funds are held under the bank’s name while the bank keeps a record of your holdings.
In the unlikely event that IFAST ceases to operate, all the assets will either be transferred to another distributor or fully redeemed and returned back to investor.
I already have an existing iFAST account before starting my MoneyOwl Investment Account. Do I still need to open a new iFAST account?
Yes, you are required to open a new iFAST account if you wish to start your MoneyOwl Investment Account.
How can I get help when I need it?
Our Client Advisers are ready to assist you. Ask us over LiveChat, give us a call at 6329 9188 for all enquiries between Mondays-Fridays (excluding public holidays), 9am-6pm or send us an email at enquiries@moneyowl.com.sg.
Forward Pricing
As with most unit trusts, buy and sell orders for the funds making up the portfolio are transacted at end-of-day prices. The exact price at which you will transact is therefore not known at the point of your placing an order. The price of the fund that you see on screen is from the previous one or two business days before, depending on the fund, not the actual price at which you will transact. The actual price at which you will transact will only be known one or two business days later.
For example:
You redeem $100 of the portfolio (T day). The indicative price of one of the portfolio’s underlying funds, Fund A, is $1 on T day. Based on this indicative price, you will redeem $100 / $1 = 100 units. The actual price of the fund at the end of T day is $1.01. This price is only reflected on T+1 day. You will transact at $1.01 and your redemption proceeds will be $1.01 x 100 = $101.
Full redemptions of portfolio holdings
Outstanding fees on a pro-rated basis apply and will be deducted prior to redemption, if you choose to redeem all your portfolio holdings.
Fund Holidays
On fund holidays, Dimensional Funds will not be priced. Transactions on a non-valuation day will be processed the following business day. For a full list of dates please see Dimensional Fund Holidays 2020

For enquiries on CareShield Life Supplements, please email enquiries@moneyowl.com.sg for quotations

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