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Fair dealing is central to MoneyOwl’s corporate culture and ethos. The Company builds long-term relationships with our clients by conducting our business honestly and ethically.
Our policies (including policies on the remuneration of advisers), systems and work processes are structured with the objective that our market and business activities achieve fair dealing outcomes for you, the client.
Complaints and feedback are taken seriously and resolved independently in a prompt and effective manner. The relevant Head of Department (HOD) will investigate and recommend a course of action to the feedback or complaint that is received against his staff.
Our process include:
Clients are provided with a clear avenue to provide feedback. If you have any feedback, please do not hesitate to contact us at enquiries@moneyowl.com.sg.
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