Our Commitment to Fair Dealing

As announced on August 31, 2023, MoneyOwl will be winding down its winding down its financial advisory business and all commercial activities will cease by December 31, 2023. As part of the winding down process, MoneyOwl will transfer its fund management business (“Investment Business”) and insurance advisory business (“Insurance Business”) to iFAST Financial Pte Ltd (“iFAST”). As part of this business transfer, we have transferred to iFAST the personal data of existing investment and insurance clients to iFAST, and will transfer personal data of clients who engage us for investment and insurance services hereafter, in line with the provisions of the Personal Data Protection Act 2012 (“PDPA”), as well as MoneyOwl’s Privacy Notice. We may retain your personal data after the transfer is completed, where this is necessary to complete the services to be provided to you and to the extent permitted by law. For more information on the impact of our wind-down and business transfer on our various services, please see link to microsite. Your acknowledgement and acceptance of the content of this paragraph are part of the Terms of Use, Terms and Conditions and Privacy Policy.

Fair dealing is central to MoneyOwl’s corporate culture and ethos. The Company builds long-term relationships with our clients by conducting our business honestly and ethically.

Our policies (including policies on the remuneration of advisers), systems and work processes are structured with the objective that our market and business activities achieve fair dealing outcomes for you, the client.

  • We assess our products and services to ensure that they are suitable for you.
  • Our Client Advisers undergo regular training to ensure quality of advice.
  • We provide clear, relevant and timely information for you to make informed decisions.

Complaints and feedback are taken seriously and resolved independently in a prompt and effective manner. The relevant Head of Department (HOD) will investigate and recommend a course of action to the feedback or complaint that is received against his staff.

Our process include:

  • Acknowledgement of your complaint/feedback within 2 business days.
  • Interview with you to understand more.
  • Notify you within 14 business days from the date of receipt of complaint or feedback.

Clients are provided with a clear avenue to provide feedback. If you have any feedback, please do not hesitate to contact us here.